Professional Services Support Information
Brovis Wireless Networks is highly committed to provide world class support to its partners and end users. One may choose any of the support services listed below based on the service plan opted by the partner. Please contact sales@brovis.com for complete details on Brovis Service and Support Traiff Plans.
List of Professional Services that we offer
- Site Survey/Feasibility Study for PP/PMP/HOTSPOT
- BOM/Network design; consultation for complete RF planning & implementation
- Complete project management and turnkey solution
- Deployment and Installation
- Operations and Maintenance
- Annual Maintenance Contract
Customer Care/Telephonic Support
Please avail our 24x7* customer care support
* Telephonic support as per opted services plan
DEMO Support
For any demo kit please download Demo request form and mail back duly filled request form to demo@brovis.com. Upon verfication and validation of the details provided by you, we will revert back in less than 24hrs. Please read our demo terms and conditions before filling up the form. Brovis reserves the right to accept/reject any such request.
RMA Support
We at Brovis assure our fullest post sales support to all our partners and end users. We request you to follow the procedure listed below for committed and streamlined support from us.
- As a first step call our customer care representative to obtain telephonic support. Best effort will be made to fix your problem over telephone.
- If customer care representative recommend to ship the unit back to our facility (for service), kindly obtain “RMA Ticket Number” from the concerned ‘Sales Account Manager’
- Upon the receipt of the ‘RMA Ticket’ kindly download RMA form and mail back the duly filled RMA form to rma@brovis.com
- Our RMA department will respond to your mail in less than 24hrs. Upon verification of the details provided by you in the RMA form, RMA department will authorize your request for service
- Once authorized by our RMA department, ship the units to our facility
- Please refer to our RMA Service gudielines for standard costing details